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(Chinese Only)改善家居及社區照顧服務 長者的貼心管家

(Chinese Only)改善家居及社區照顧服務 長者的貼心管家

為長者送飯、清潔家居、協助洗澡、剪頭髮、量血壓、陪診……這些全部都是保良局安老服務改善家居及社區照顧服務團隊每天的工作,每件事單獨看來都似是微不足道,但這些點點滴滴,全都是獨居長者或雙老家庭生活中不可或缺的,也是他們可愉快地在熟悉的社區居家安老的重要一環。   劉婉玲任職保良局葵青改善家居及社區照顧服務照顧員已有10年,這天她到一個雙老家庭—韓伯伯和黃婆婆家中服務,除了協助長者量體溫、量血壓、做健體運動、洗澡外,亦和兩老一起閒話家常︰「我教婆婆用手機睇鄭少秋、用Whatsapp,婆婆教我煮餸。」   劉婉玲坦言,作照顧員最重要的是耐心,真誠關顧長者,才可慢慢與長者由互不認識發展至互相信任。長者的一個微笑、家人的一個道謝,都是婉玲工作中滿足感的來源。   保良局葵青改善家居及社區照顧服務主任徐家健表示,本港社會人口老化,10年後將有1/3人口是長者,故保良局一直推出各項家居照顧服務,讓長者可以在熟悉的社區環境安享晚年,「我們整個團隊有不同專職同事,包括護士、物理治療師、社工、照顧員等等,一方面好像長者的管家,為他們送飯、購買日用品、清潔家居;另一方面又是長者的健康顧問,每日留意他們健康、提醒他們食藥,需要時陪伴他們覆診等等;亦更加像長者的朋友,不單是提供服務,更重要是陪伴同關心長者,跟他們一起在社區同行。」
The General Attendants of the Po Leung Kuk Kindergarten-cum-Nursery - Auntie Fan and Auntie Kwan

The General Attendants of the Po Leung Kuk Kindergarten-cum-Nursery - Auntie Fan and Auntie Kwan

Who is the most unforgettable person in your few years of kindergarten life? Teachers? Classmates? Or if you can remember, the General Attendants who made relentless effort to prepare your diets and clean up the kindergarten premises?    The work of Auntie Fan and Auntie Kwan, the General Attendants of the Po Leung Kuk Kindergarten cum Nursery, is just like any other attendants with the same duties, they are always the earliest staff arriving the school. Before lesson starts, they need to clean up all classrooms and teaching aids to ensure everything the toddlers touch are clean. After students coming back to school, they need to assist the chef in making refreshments, take the kids to toilets, as well as get the children to sleep and cover them with blankets during nap time. Auntie Fan and Auntie Kwan both joke about their roles are just like the kids’ mothers.     Full-time kindergarten students need to spend almost whole day at school. Therefore, their development and growth greatly rely on school education, in which General Attendants can fill in the gaps to the tasks that teachers do not have time to manage, such as leading the students through toilet training, tutoring them how to use chopsticks or washing hands. All the trivial tasks performed by the General Attendants create a more comfortable learning environment for the children.       Even though the work is busy, Auntie Fan and Auntie Kwan are still satisfied with their jobs. It is because witnessing children’s growth is a beautiful thing for them.   
Sum Miu, Welfare worker

Sum Miu, Welfare worker

Comprehensive residential care services bring colors to children’s life. “Why do the children need to be suffered at such a young age? Every child deserves proper care.”  Po Leung Kuk offers a variety of residential care services to children with family difficulties. One of them is the “New Comers’ Ward” at the Headquarters, which is the only gazetted place of refuge in Hong Kong providing urgent and short-term residential care for children who are under family crisis. It is common that children would feel nervous and anxious when they entered the new environment. The support and companionship of our frontline caregivers are therefore important to create the warmest shelter for the children.  Sum Miu is one of the welfare workers who has been working in the Ward for 3 years already. She has looked after more than 300 children with inadequate family care due to sudden family crises, divorce /decease /imprisonment / hospitalisation of parents, or child abuse. “Sometimes police rang the doorbell at 2 or 3am and brought the kids around. The top priority at that time is to prepare sufficient food and bed to meet the children’s physical needs.”  Emotional support is another crucial duty of the staff. Sum Miu pointed that the Ward has set up the “Golden 2 Hours” system. Each new-coming child will receive exclusive child care by a specific staff as their ‘Buddy’, who will answer their concern for living in the Ward so as to soothe their anxiety.   Emotional and behavioral problems are often found in the Ward’s children with complicated family background. It requires substantial effort to open up their hearts and educate them. “Patience is the key. For instance, if they were in temper, we will teach them to clench their fists, stand aside and try to calm down. Afterwards we will explain the reason to them and solve the problems step-by-step. I hope the children can leave with the knowledge learnt from the Kuk and develop the proper attitude to get along with people.”
Cheung Sir

Cheung Sir

  25 is simply the golden age of everything, some people work hard for their career, while some people are getting prepared to form their own families. But for the 25-year-old Cheung Ka Fai, he is already the “dad” of 14 boys. This Cheung Ka Fai is not the renowned actor we see on screen. He, dubbed as “Cheung Sir”, holds a Master of Social Work and is the “parent” of the Po Leung Kuk’s dormitory in Children Section, responsible for taking care of 14 “sons” regularly.      Cheung Sir needs to take care of 14 boys aged between 6 and 18 living in one of the Kuk’s dormitory. Every day, Cheung Sir the “dad” needs to wake up his sons for school, ask them to brush up and get dressed, make them breakfasts, tidy up, pick them up after school and teach them homework. But his role is not only limited to “dad”, when he got along with children in secondary schools, he treats himself like their “brother”, who can chit chat and joke around with them, or confide in each other, and built up their relationship in a comparatively casual way. Cheung Sir is also like a “tutor” in after-school care class, guiding them to study and finish their homework in the self-study periods. During weekends, he then turned himself into “fitness coach” to train up their physique and supervise them to do more exercise.    Being the parent of the dormitories need to work long hours, but the wish of spending more time with the new generations has triggered Cheung Sir to move from a student discipline teacher in secondary school to the big family of Po Leung Kuk. Children living in the dormitories cannot receive adequate cared for by their families due to various family problems, and often lack father’s care during their growth. Therefore, Cheung Sir hopes to give them care and love by the identity as a “dad”. He also mentioned that each child has a unique background underlying different family issues, it is necessary to adopt different tailor-made approaches to get along with each child, so as to establish relationships with them, gain their trust and give them a sense of security; but at the same time need to ensure everyone is being treated equally, in order to let them realise the common standard in dealing with serious problems.   Helping the children to understand themselves, explore their dreams, discover their ways of life, and among all to learn to be a good boy, are all the meanings for him to be a “dad”.